The companies in their turn have incorporated the 24×7 live chat support into the call centers. Live chat support works the same way that inbound call centers work, with the only difference that in the inbound call centers it is the voice that is used to communicate. In live chat support, it is written text that is being used for conveying information. In place of 24×7 live support companies are now introducing, 24×7 live chat support.
The infra structure facilities required are the same for 24×7 live chat support. The same staff could be utilized to provide the facility. Instead of having a head phone and a microphone, the operators will have a computer in front of them to write the message.
Everyone is aware that small to medium scale businesses often don’t have either the time frame or the budget to invest in complex custom designed software for online customer assistance and support. Yet, they wish to stay abreast with this latest customer support innovation and offer effective live assistance. This is where live chat answering service adds great value. It is extremely cost-effective, installation is browser based (no CDs) and it is accomplished through an easy to follow set-up wizard that doesn’t take more than a few minutes. Subsequently, it is extremely user-friendly and can be operated and scaled up or down in the number of users and features it supports by non-technical personnel. It can also be customized, and you can choose your own look and functions setting for your chat window.